Customer Service: 3 Ways We Go the Extra Mile in Rug Care

Most consumers agree that customer service is paramount and influences their choices across all industries. When you engage a company to provide a service, you (rightfully) expect a certain level of care shown to you. At Greenspring Rug Care, our exceptional customer service is the foundation of our business, leading us to offer free pickup and delivery and complimentary furniture moving. Let us demonstrate some of the highlights of what we offer our customers as we care for your rugs.

1. Free Pickup and Delivery of Your Rug

When you need to get your area rug cleaned, we offer free pick-up and delivery. We will also work around your schedule, not ours. You will be scheduled within a two-hour window, and we will call you when we are 15 minutes away. To ensure you feel safe about the experience, we will send you a picture of the driver before they arrive on your property. 

2. Furniture Moving to Secure Your Rug

When our team arrives to pick up your rug, they will be equipped to move any furniture, including pianos! We will roll up your rug and handle any furniture and valuable items with extreme care. Once the rug is removed, we will vacuum any loose soil or debris left behind and then carefully replace your furniture where you want it.

3. Easy Payment Options and Convenient Scheduling

At Greenspring Rug Care, we aim to make our services accessible to our customers. That is why we offer convenient payment options, including credit cards, without charging a fee. We also don't ask for a deposit before your cleaning. To make our services even more accommodating for your busy schedule, we are open on Saturdays. 

Request Service for Your Rug

Greenspring Rug Care sets a high standard for customer service when you have your rug cleaned because we were once customers seeking quality rug care. In fact, you can trust us to deliver the same level of satisfaction that we would want to receive. Contact us today at (410) 667-RUGS to request service for your rug. We serve residents in Baltimore, Bethesda, and Gaithersburg, Maryland, Washington D.C., and the surrounding counties of Howard, Harford, and Anne Arundel.